At Liquidation Trade Group LLC, customer satisfaction is important to us. We want you to have a clear and straightforward shopping experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the terms outlined below.

Returns

We accept returns for both defective and non-defective products, provided that the return meets the eligibility requirements of this policy.

Return Eligibility

To be eligible for a return:

• The item must have been purchased directly from Liquidation Trade Group LLC.

• The item must be a new product as sold by Liquidation Trade Group LLC.

• The return request must be submitted within 7 days of the delivery date.

• The product must be returned in the same condition in which it was received.

• The product should include its original packaging, tags, accessories, manuals, and other included materials, where applicable.

• Products must not have been damaged through misuse, abuse, alteration, improper installation, improper storage, or other customer-caused damage.

Return Window

Customers must contact Liquidation Trade Group LLC within 7 calendar days of receiving their order to request a return.

Requests submitted after the 7-day return period may not be eligible for a return or refund.

Return Methods

Eligible returns may be completed through either of the following methods:

In-Store Returns

Customers may return eligible products to our designated store location. Customers should contact our support team before visiting to confirm the return procedure and any information required to process the return.

Returns by Mail

Customers who are unable to return an item in person may return eligible products by mail. Once the return request has been approved, we will provide the appropriate return instructions and shipping information.

How to Request a Return

To request a return, please contact our customer support team at sales@liquidationtradegroupllc.com within 7 days of delivery.

Please include:

• Your order number

• Customer name

• Product name or description

• Reason for the return

• Clear photographs of the product, when applicable

• Photographs showing any defect or damage, if the return is related to a defective product

We will review the request and provide instructions for completing the return.

Please do not send a product back before receiving return instructions from our team, as an unauthorized return may delay the processing of your refund or exchange.

Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, please contact us within 7 days of delivery. The product must meet the same eligibility and condition requirements applicable to returns.

Exchanges are subject to product availability. If the requested replacement product is unavailable, we may offer a refund or another appropriate resolution.

For defective products, the defective item must be returned and inspected before an exchange or refund is finalized.

Restocking Fees

Liquidation Trade Group LLC does not charge a restocking fee for eligible returns.

Refunds

Once your returned product is received and inspected, we will determine whether it qualifies for a refund under this policy.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Refunds will be processed within 14 days after the returned product has been received and the return has been approved.

Please note that after we issue a refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Defective Products

If you receive a product that is defective, please contact us within 7 days of delivery.

Please provide your order number and clear photographs or other relevant information showing the defect. Once the return is approved, we will provide instructions for returning the product.

After the defective product is received and inspected, we will provide an eligible refund or exchange in accordance with this policy.

Products That May Not Qualify for Return

A return may be refused if the product:

• Is not in the condition in which it was received

• Has been used, altered, modified, or damaged after delivery

• Has been damaged because of misuse, abuse, improper installation, or improper storage

• Is missing essential accessories, packaging, tags, or components that were included with the original purchase

• Is returned after the applicable 7-day return period

Any product specifically identified on its product page as final sale or non-returnable will be subject to the terms disclosed on that product page.

Return Shipping

For non-defective returns, the customer may be responsible for the cost of returning the product by mail unless otherwise stated by Liquidation Trade Group LLC.

For defective or incorrectly shipped products, Liquidation Trade Group LLC will determine the appropriate return shipping arrangement on a case-by-case basis.

Refunds for Returned Products

A refund will only be issued after the returned product has been received and inspected and the return has been approved.

Approved refunds will be processed within 14 days and returned to the original payment method.

Contact Us

If you have questions about our Refund & Returns Policy or would like to request a return or exchange, please contact us:

Liquidation Trade Group LLC
Email: sales@liquidationtradegroupllc.com
Phone: +1 (904) 412-4945
Address: 8649 BAYPINE RD, JACKSONVILLE, FL 32256

Please retain your order confirmation and tracking information until your return or exchange has been completed.