At Liquidation Trade Group LLC, we are committed to providing a reliable and transparent shipping experience for our customers. This Shipping Policy explains how we process, ship, and deliver orders purchased through our website.

Because we specialize in liquidation merchandise, wholesale products, overstock inventory, closeout products, pallets, and bulk orders, shipping requirements and delivery times may vary depending on the size, weight, quantity, destination, and nature of each order.

1. Order Processing

Orders are generally processed after payment has been successfully received and verified.

Processing times may vary depending on:

  • Product availability

  • Order quantity

  • Order size and weight

  • Product type

  • Shipping destination

  • Payment verification

  • Warehouse processing requirements

  • Whether the order is a standard, wholesale, pallet, or bulk shipment

Orders may require additional processing time during weekends, holidays, promotional periods, or periods of unusually high order volume.

An order confirmation does not necessarily guarantee immediate shipment.

2. Shipping Methods

Available shipping methods will depend on the product, order size, destination, and carrier availability.

Shipping options may include:

  • Standard parcel delivery

  • Ground shipping

  • Freight shipping

  • Pallet delivery

  • LTL (Less-Than-Truckload) freight

  • Truckload delivery

  • Other specialized freight services

The available shipping method and applicable shipping cost may be displayed during checkout or communicated directly for larger wholesale orders.

3. Shipping Costs

Shipping costs vary based on several factors, including:

  • Product weight

  • Package dimensions

  • Number of items

  • Number of pallets

  • Shipping destination

  • Freight classification

  • Delivery method

  • Residential or commercial delivery

  • Special delivery requirements

The applicable shipping charge will generally be displayed during checkout when available.

For large wholesale, pallet, truckload, or freight orders, shipping may require a separate quotation.

4. Delivery Estimates

Estimated delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

  • Carrier delays

  • Weather conditions

  • Holidays

  • Transportation disruptions

  • Warehouse processing

  • Incorrect shipping information

  • High shipping volume

  • Freight scheduling

  • Customs or import procedures

  • Other circumstances outside our reasonable control

Once an order has been shipped, customers may receive tracking information when tracking is available.

5. Tracking Information

When tracking is available, tracking information may be provided by email or through the customer’s account.

Tracking information is supplied by the applicable shipping carrier and may take some time to become active after an order has been shipped.

Customers should use the carrier’s tracking information to monitor delivery progress.

6. Freight, Pallet, and Bulk Shipments

Large liquidation orders, pallets, and bulk wholesale purchases may require freight transportation rather than standard parcel shipping.

For freight shipments:

  • Customers should provide accurate delivery information.

  • Commercial delivery addresses are recommended where applicable.

  • Additional delivery requirements may apply.

  • A freight carrier may contact the customer to schedule delivery.

  • The customer may need to be available to receive the shipment.

  • Special services such as liftgate delivery may incur additional charges.

For particularly large orders, shipping arrangements may be confirmed separately before the order is finalized.

7. Commercial and Residential Delivery

Shipping requirements may differ between commercial and residential addresses.

Some freight carriers may charge additional fees for residential delivery, liftgate service, limited-access locations, appointments, or other specialized delivery requirements.

Customers should provide complete and accurate delivery information during checkout.

If additional freight charges are required because of the destination or requested delivery services, the customer may be responsible for those charges where applicable.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your:

  • Name

  • Business name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Telephone number

Liquidation Trade Group LLC is not responsible for delivery delays, returned shipments, additional shipping charges, or lost shipments caused by incorrect or incomplete information provided by the customer.

If you notice an address error after placing an order, contact us immediately. We will make reasonable efforts to correct the information before shipment, but we cannot guarantee that changes will be possible after an order has entered fulfillment.

9. Damaged Shipments

Customers should inspect packages and freight shipments promptly upon delivery.

If your shipment appears damaged, please:

  1. Inspect the package or freight shipment upon arrival.

  2. Photograph visible damage before opening the package when possible.

  3. Photograph the packaging and shipping label.

  4. Document significant damage with the delivery carrier when appropriate.

  5. Contact Liquidation Trade Group LLC as soon as possible.

For freight deliveries, customers should carefully inspect the shipment before signing delivery documents. Where appropriate, damage should be noted on the carrier’s delivery receipt or documentation.

Failure to document or report damage promptly may affect the ability to file a carrier claim.

10. Lost or Delayed Shipments

If tracking information indicates that a shipment is delayed or appears to be lost, please contact us so that we can assist with the appropriate carrier inquiry.

Carrier investigations may take time to complete.

Liquidation Trade Group LLC will work with the applicable shipping provider where appropriate, but we cannot control carrier operations, delays, or investigation timelines.

11. Refused or Missed Deliveries

Customers are responsible for accepting deliveries and providing appropriate delivery instructions.

If a shipment is refused, repeatedly missed, or returned because the customer is unavailable or provides incorrect delivery information, additional shipping, storage, redelivery, or handling charges may apply.

Any applicable refund will be handled according to our Refund and Returns Policy and applicable law.

12. Shipping to P.O. Boxes

Certain products and shipping methods may not be available for delivery to P.O. Boxes.

Large, heavy, palletized, or freight shipments generally require a physical delivery address.

If your order cannot be shipped to a P.O. Box, we may contact you to request an alternative delivery address.

13. International Shipping

International shipping may be available for selected products and destinations.

International customers are responsible for understanding and complying with applicable:

  • Import regulations

  • Customs requirements

  • Duties

  • Tariffs

  • Taxes

  • Brokerage fees

  • Import restrictions

  • Other government charges

International delivery times may vary significantly depending on customs clearance and the destination country’s requirements.

Liquidation Trade Group LLC is not responsible for delays caused by customs authorities or charges imposed by the destination country.

14. Customs and Import Requirements

Customers purchasing products for delivery outside the United States are responsible for determining whether the products can legally be imported into their destination country.

Customers are also responsible for any customs documentation, duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

15. Shipping Availability

Some products may have shipping restrictions due to their size, weight, product category, destination, carrier requirements, or other logistical considerations.

If an item cannot be shipped to the selected destination, we may contact the customer to discuss available options.

16. Multiple-Item Orders

When an order contains multiple products, items may be shipped together or separately depending on inventory location, product size, availability, warehouse processing, and shipping requirements.

Customers may receive multiple tracking numbers for a single order.

17. Wholesale and Truckload Orders

Shipping arrangements for large wholesale purchases, pallets, truckloads, or other bulk liquidation orders may be handled separately from standard website orders.

Customers purchasing large quantities may receive a customized freight quote based on:

  • Total shipment weight

  • Number of pallets

  • Shipment dimensions

  • Pickup location

  • Delivery location

  • Freight requirements

  • Delivery services requested

Specific shipping terms may be included in the applicable quotation, invoice, purchase agreement, or order confirmation.

18. Changes to Shipping Policy

Liquidation Trade Group LLC reserves the right to modify this Shipping Policy when necessary.

Changes will be posted on this page with an updated Effective Date.

Customers should review the policy periodically for the latest shipping information.